Unlock Seamless and Secure Customer Support
Groundbreaking scriptless co-browse solution revolutionizing customer-agent interactions. Ensure smooth and secure collaboration without the need for downloads or complex setups.

Circumstantial changes and reliance on travel services.
This is a major issue for customers. If the travel itinerary is wrong or not validated properly then this could mean: missed vacations, missed meetings, family & loved ones let down, disappointed colleagues, businesses, deals compromised or lost.
Administrative burden of sorting holiday documentation.
From direct integrations with card networks and banks to checkout flows in the browser, we operate on and optimize at every level of the financial stack.
Rescheduling Flights
Agent can successfully view and amend booking details or other areas of the booking and solve potential problems that may arise.
Reliable system
From direct integrations with card networks and banks to checkout flows in the browser, we operate on and optimize at every level of the financial stack.
IT Resource Friendly
Designed to be user-friendly, not just for the customer service agents. No integration needed – up and running within minutes.
Instant Co-browsing
Agents can effortlessly initiate sessions with customers on a virtual browser, no downloads or installations required.
Enhanced Security
Administrators can block specific content like payment or login pages to protect sensitive information. Custom messages alert users or agents when access is restricted.
Enable Self-Serve
Agents can create bookmarks, turning vital information into actionable links within Grypp's interface. Customers can revisit their basket or access guides without needing to call back.
Responsive Experience
Grypp SecureBrowse offers a responsive virtual environment for seamless co-browsing on any device.
Happier Customers
Here’s all the good stuff
Reduce AHT
Grypp SecureBrowse enables agents to swiftly resolve customer issues, leading to a significant decrease in average handling time.
Enhanced Customer Satisfaction
Improved support experiences and issue resolution contribute to higher customer satisfaction scores.
Increased Conversion Rates
Assisted shopping and form fill assistance can boost conversion rates and drive improved sales.
Lower Error Rates
Real-time assistance minimizes errors in form submissions or data entry, resulting in fewer costly mistakes.
Shortened Process
Complete forms in real-time during calls, drastically speeding up the completion process compared to traditional methods involving delays of days, weeks, or even months.
Brand New Capabilities
A premium feature in Securebrowse, makes co-browse sessions more impactful. It lets agents mark webpage sections for customers, creating personalized transactional links on Grypp's interface. These links facilitate actions like purchases or accessing how-to guides after the session. This feature extends the session's value, allowing customers to revisit and act upon the tagged links later. Additionally, tracking customer interaction with these links provides insights, and push notifications can remind customers to revisit them, boosting transaction completion rates. Overall, Bookmarking enhances co-browse effectiveness, satisfaction, and potential sales outcomes.
A premium feature in Secure Browse, logs every URL visited during a session, offering a comprehensive view of the customer's journey. This enables deeper insights into behavior and interaction patterns, aiding in optimizing website design, streamlining pathways, and tailoring support strategies. Time-stamped navigation data supports post-session analysis, identifying areas for improvement and enhancing support session efficiency. URL Recording enriches customer interactions, enhancing the effectiveness of the contact center.
Success Route Tracking in contact centers enables monitoring of 'success URLs' to identify when browsing sessions achieve desired outcomes, like completing a transaction. This feature quantitatively measures interaction effectiveness in real-time by programmatically defining success criteria, such as reaching a 'Thank You' page or submitting a form. It provides immediate feedback for assessing agent performance and support process efficacy. Success Route Tracking offers data to refine service strategies, optimize navigation, and improve platform functionality, enhancing key performance indicators like conversion rates and First Contact Resolution (FCR). For agents, it establishes clear goals and performance feedback, fostering a more outcome-oriented approach to customer support.
URL Whitelisting allows system administrators to specify which URLs agents can visit during co-browsing sessions, enhancing security and compliance by restricting access to pre-approved websites. Agents can easily navigate to these sites with a click, improving interaction speed and efficiency, reducing Average Handle Time (AHT), and ensuring compliance with organizational standards. This feature minimizes the risk of exposing customers to unsecured or irrelevant content, enhancing trust and safety in co-browsing. The intuitive UI and access to pre-approved sites contribute to a smoother, more efficient, and compliant support process.