Contact Centre Summit 2024 - Grypp

Circumstantial changes and reliance on travel services.

This is a major issue for customers. If the travel itinerary is wrong or not validated properly then this could mean: missed vacations, missed meetings, family & loved ones let down, disappointed colleagues, businesses, deals compromised or lost.

Administrative burden of sorting holiday documentation.

From direct integrations with card networks and banks to checkout flows in the browser, we operate on and optimize at every level of the financial stack.

Rescheduling Flights

Agent can successfully view and amend booking details or other areas of the booking and solve potential problems that may arise.

Reliable system

From direct integrations with card networks and banks to checkout flows in the browser, we operate on and optimize at every level of the financial stack.

Streamline T&C Approvals

Cut through the clutter of T&C read-outs, transforms lengthy legal jargon into clear, visual presentations, accelerating approvals for financial products, insurance, telecom, and utility services. Approve T&Cs swiftly and keep transactions moving.

Resolve Disputed Invoices with Clarity

Instantly present and review disputed invoices with customers. This direct access facilitates a faster resolution, improving customer satisfaction and reducing back-and-forth queries.

Efficient Document and Identity Verification

Eliminate the inefficiency of email and phone conversations for essential documents. Streamline the collection of forms, e-signatures, and identity verification, expediting processes and reducing operational delays with Grypp's features.

Stay Secure & Compliant

Enable secure and compliant payments designed to minimize fraud risks, allowing work-from-home and chat agents to process transactions safely, keeping customer trust intact.

Enable Self-Serve

Agents can create bookmarks, turning vital information into actionable links within Grypp's interface. Customers can revisit their basket or access guides without needing to call back.

Simplify Support and Sales Interactions

Turn complex support and sales calls into straightforward, successful interactions with Grypp. Our visual engagement tools reduce call back rates by providing clear visual aids for product setups and plan navigation, leading to better understanding and quicker solutions.

Reduce Truckroll

Decrease costly and time-consuming on-site visits with Grypp's enhanced in-call resolution capabilities. By enabling agents to visually guide customers through troubleshooting steps, issues are resolved more effectively over the call.

Reduce Errors

Address the root cause of customer experience - prevent data and spelling mistakes, booking mishaps, and order errors, leading to improved accuracy and customer satisfaction.

Happier Customers

Reduce customer frustration by quickly identifying and solving problems - whether that is through video troubleshooting, screen share, cobrowse or visual guided support - leading to a significant reduction in customer effort and an increase in satisfaction.